Good morning, Dana.
Your board found 3 new things since Monday.
11 agents online
The office: your 11 agents at their desks
All 11 agents are at their desks.
This month at a glance
What the board found
November margins fell 9 points since 2023
Freight costs rose 22% in Q4 2024 and were never repriced.
≈ $38K lost last NovemberQuote requests wait 2.3 days on average
38% of requests sit in the shared inbox for more than a day.
Top complaint · 41%Two different logos are in use
14 recent files still use the 2021 logo.
14 files to fixTwo pages still show 2025 prices
The holiday landing page and the quote form list last year's rates.
A one-day fix
Where you're headed
- 62%
Same-day quotes
On trackNext: Forge ships the quote calculator Thursday
Bolt, Forge, Relay - 35%
Cut packaging cost 10%
Needs a decisionNext: pick a supplier. Relay found two quotes
Relay, Vector - 80%
Black Friday plan
Due Nov 20Next: approve the launch email by Nov 18
Echo, Quill, Atlas - 15%
Brand refresh
Kicked offNext: Prism replaces the old logo in 14 files
Prism, Quill
Everything the board knows
128 files · 3.4 GB · every one read
- XLSXSales_2019-2025.xlsx2.4 MBRead by Vector
- PDFPackaging_PO_2024.pdf1.1 MBRead by Relay
- PDFBrand_Book_v3.pdf18 MBRead by Prism
- MP4Q3_customer_calls.mp4412 MBTranscribed by Scout
- CSVSupport_tickets_Q3_2026.csv640 KBRead by Lens
- XLSXSupplier_invoices_2024.xlsx880 KBRead by Vector
Documents, spreadsheets, PDFs, images, audio and video. Drop them anywhere on this page. In this example, files stay in your browser. Nothing is uploaded.
Hours won back, month by month
- 80Jan
- 88Feb
- 104Mar
- 114Apr
- 122May
- 131Jun
- 144Jul
- 155Aug
- 174Sep
- 172Oct
On pace for about 1,540 hours this year. That's most of a full-time person, given back.
What the agents did today
Vector finished the November margin trend.
Relay chased the packaging supplier for a second quote.
Prism flagged 14 files with the old logo.
The board met and found 3 new things.
Forge tested the quote calculator with 40 real requests.